Refund policy
Refund & Return Policy:
At Lovebird Flowers, our artistry and your satisfaction are our highest priorities. We stand behind the quality of our fresh, curated blooms and the integrity of our floral design work.
The Nature of Perishable Art
Please bear in mind that flowers are a perishable natural good, and their lifespan is meant to be enjoyed for a fleeting moment. Factors entirely outside of our control, such as the recipient's environment, hydration methods, placement near sunlight, or heat sources, can significantly impact their freshness and longevity.
Our dedicated team works meticulously to ensure your creation is made with only the freshest blooms available and is safely delivered.
Reporting an Issue (Our Quality Guarantee)
If you are unsatisfied with your arrangement, please contact us immediately. We take pride in our service and handle every inquiry with sincerity and attentive care.
- Reporting Window:Â To allow us to properly assess the issue, you must contact our team within 24 hours of delivery if you experience a quality concern with your flowers.
- Required Details: Please be sure to provide the order number along with the client name or recipient name when you contact us. Please have photos of the arrangement ready.Â
Resolution Protocol
If a quality issue is deemed warranted, we will happily arrange for a refresh or replacement of the arrangement. In some cases, a full refund may be issued. Our resolution is determined on a case-by-case basis after a careful review of the circumstances.
- Contact Us:Â To begin this process, please call our Client Services team at 519.601.9737.
- Please note that refunds may take 3-5 business days to appear on your credit card statement.
Order Cancellation Policy:
We understand that circumstances may change. Our goal is to accommodate your requests whenever possible, while also protecting the freshness and artistry of your arrangement.