Shipping, Returns, Refunds & Substitution Policy

Substitution Policy:

At Lovebird Flowers, our highest commitment is to the quality and artistry of your arrangement. Due to the dynamic nature of fresh blooms, the selection available to us changes daily based on seasonality and market availability. This policy ensures that the bespoke aesthetic and premium value of your arrangement are always upheld.

Preservation of Aesthetic: We hand-select only the freshest blooms available. Our primary goal is to ensure the overall look, color palette, romantic feel, and volume of your selected arrangement are maintained. We will always strive to match the creation as closely as possible to the imagery displayed on our website.

Value Assurance: Any flowers substituted will always be of equal or greater value than the original stem or variety. We believe in providing superior quality, and we will never substitute premium blooms with lower-value alternatives.

The Substitution Hierarchy: Our artistry team adheres to the following principles when a substitution is necessary:

1. Style Over Specifics: We prioritize preserving the intended style and the color palette of the arrangement before matching a specific flower type.
2. Bloom Function: If a specific flower is unavailable, we will substitute it with a bloom that serves the same function and visual purpose.

When We Contact You: If we are unable to maintain the intended aesthetic or the core integrity of the chosen arrangement due to severe limitations in flower availability, we will contact you directly to discuss options and ensure your final approval before proceeding with the creation.

Refund & Return Policy:

At Lovebird Flowers, our artistry and your satisfaction are our highest priorities. We stand behind the quality of our fresh, curated blooms and the integrity of our floral design work.

The Nature of Perishable Art

Please bear in mind that flowers are a perishable natural good, and their lifespan is meant to be enjoyed for a fleeting moment. Factors entirely outside of our control, such as the recipient's environment, hydration methods, placement near sunlight, or heat sources, can significantly impact their freshness and longevity.

Our dedicated team works meticulously to ensure your creation is made with only the freshest blooms available and is safely delivered.

Reporting an Issue (Our Quality Guarantee)

If you are unsatisfied with your arrangement, please contact us immediately. We take pride in our service and handle every inquiry with sincerity and attentive care.

• Reporting Window: To allow us to properly assess the issue, you must contact our team within 24 hours of delivery if you experience a quality concern with your flowers.
• Required Details: Please be sure to provide the order number along with the client name or recipient name when you contact us. Please have photos of the arrangement ready. 

Resolution Protocol

If a quality issue is deemed warranted, we will happily arrange for a refresh or replacement of the arrangement. In some cases, a full refund may be issued. Our resolution is determined on a case-by-case basis after a careful review of the circumstances.

• Contact Us: To begin this process, please call our Client Services team at 519.601.9737.
• Please note that refunds may take 3-5 business days to appear on your credit card statement.

Order Cancellation Policy:

We understand that circumstances may change. Our goal is to accommodate your requests whenever possible, while also protecting the freshness and artistry of your arrangement.

General Order Cancellation

You may cancel a standard order up until the moment it is out for delivery.

• Cancellation Window: We will be happy to process a cancellation if our artistry team has not yet started designing your arrangement.
• Final Cut-off: Once the arrangement has been placed with our dedicated delivery team and is out for delivery, the order cannot be cancelled.
• Contact Us: To initiate a cancellation, please call us immediately at 519.601.9737 or email us at hello@lovebirdflowers.com.

Custom & Funeral Arrangement Policy

Custom and memorial orders require specialized sourcing and dedicated design time.

• Specialty Orders: Custom orders and funeral arrangements cannot be cancelled if specialty flowers or non-perishable goods have already been ordered or if the design process has significantly begun.
• Case-by-Case Review: This determination is made on a case-by-case basis. We will notify you immediately if your request falls outside of our cancellation window.
• Wedding & Events: This policy does not apply to wedding & event, which have their own service agreement.

Change Policy:

We are happy to assist you in modifying your order. We handle every request with care, while striving to ensure the impeccable quality of your final arrangement.

Requesting a Change

You may request changes to your flower selection (e.g., specific color, different bloom type) or delivery details by contacting our shop directly.

• Change Window: We can only guarantee changes if the request is received before our artistry team has begun preparing or designing your order.
• Contact Us: Please call us immediately at 519.601.9737 or email us at hello@lovebirdflowers.com.

Impact of Changes

Please be aware that any requested modifications may impact the original order price and the delivery schedule:

1. Price Adjustment: Changes involving premium blooms or specialty containers may result in an adjustment to the final price. We will always confirm any price change with you before proceeding.
2. Delivery Schedule: Depending on the complexity of the requested change and the availability of materials, modifying the order may impact the originally scheduled delivery time or date. We will communicate any necessary adjustments to the delivery schedule promptly.